Service Branches
Meet the West Midlands and Mid Wales Team
John Pearshouse – Branch Manager
John joined Stannah in 1986. Initially joining as an Engineer with the Birmingham Branch, he then moved to a sales role before being promoted to Manager of the Mansfield Branch of Stannah Lift Services. John returned to the Birmingham Branch in 1999 as Manager and currently has a team of thirty-six staff.
Dave Howell – Field Service Manager
Dave is the new boy at the Birmingham Branch, having joined in 2006. This is, however, not his first role with Stannah. He began his career with the company as a Technical Sales Engineer before moving into his Field Service Managers in 2007. He now manages a team of nine engineers and one apprentice.
Mick Ryan – Field Service Manager
Mick joined Stannah in 1982 as an Engineer’s Mate. Over the years he has moved up through the company and is now a Field Service Manager which is a role he has been in since 2000. He manages a team of nine Engineers and one apprentice.
Kelvin Williams – Field Repair Manager
Kelvin joined Stannah in 1989 and has progressed through to his role as Field Repairs Manager where he is responsible for planning both major and minor repair works from order through to completion. He also manages 2 repairs teams which consist of one engineer and a mate in each team.
Susan Richards – Office Manager
Susan joined Stannah in 2000 and is responsible for five administration staff. Her particular area of expertise is customer service whilst being the first port of call for any Branch-related queries.
Sharon Richards – Team Leader
Twin sister of Susan, Sharon joined Stannah in 1995 and later persuaded her sister to join the company. Sharon is Team Leader at the Birmingham Branch and supports the front-line customer service provision. In 2002 she won a national award for Customer Service Professional of the Year.
Susan Sutton – Administrator
After joining Stannah in 2007, Sue began as a telephonist and has now branched out into other areas of customer administration and customer service.
Lisa Jones – Administrator
Lisa joined Stannah in 2008 having previously worked for an engineering company as a Service Co-ordinator. Her role in Stannah is to send out maintenance contracts to our stairlift customers when the warranty has expired and to chase outstanding contracts and any contract queries.
Margaret Mulvihill – Administrator
After joining Stannah in 2000, Margaret is responsible for the Branch bought ledger and she also completes the administration for all quoted repairs through to completion and invoice.
Scott Steele – Technical Sales Engineer
Scott has been with Stannah since 2007. He joined us as a Lift Engineer from Liftwise after taking voluntary redundancy. Scott was promoted to Technical Sales Engineer in 2008 and is responsible for completing tenders and quotations for both major and minor lift repairs.
Matthew Olley – Sales Support
Matthew joined Stannah in 2008 after fulfilling a clerical role with Lloyds Bank. His responsibilities are for domestic and minor industrial quotations, liaising with Local Authorities within our area, and attending meetings with the Field Service Managers to make sure contracts run smoothly.
Stuart Haden – Stores Person
Stuart joined Stannah in 2002 and is responsible for looking after the locked stores. He orders all the Branch spares and ensures Engineers are provided with the required van stock to complete call outs on the first visit.