Taking Care on a Covid-19 Site

Around the country, our installers, engineers and sales teams are taking all precautions as they go about their roles. Until just last week though, we had not had to contend with a site with a confirmed case of COVID-19. 

An extra care housing site in the Midlands with individual apartments for those aged 55 or over, developed an issue with their lift. As the housing is for those can live independently, but also caters to the older generation with some care needs, so this was an important job to complete. 

However, there was a confirmed case of COVID-19 on site.

In our response to COVID-19, we’ve updated many of our procedures, including upgraded PPE specification for a situation just like this so if needed we’re ready and able to respond.

Below is just one example of our many engineers conducting themselves using the new COVID-19 rams.

One of our experienced lift engineers, Dan R, skilled on both domestic and commercial products, took on the callout. Despite the situation Dan handled himself with his usual impeccable professionalism and skill, much appreciated by both those at the development and the management company:

“Stannah contacted us before attending to ask that an isolation space was created to and around the lift in order for their engineer to have a safe space to work, which we did. Upon attendance, the engineer was wearing full PPE and continued to carry out the works being mindful not to encroach on any personal space and maintain social distancing at all times. He made us aware of a burst pipe which was causing the issue of the leak into the lift pit and we were able to ask our in-house contractors to rectify.  Throughout the visit, the engineer conducted himself in a safe and respectful manner in line with our and Stannah’s policies around Covid-19”

West Midlands & Mid Wales Branch Manager, Andy Miller, said, “Dan, and in fact, the whole team, have been absolutely brilliant during this period of uncertainty. In this case, Dan readily took on board the precautions outlined in the method statement and the additional PPE required in order to get this important job done.”

All our service engineers, across our network of 11 branches have adapted brilliantly to the changes we've made as a business to support our customers and their safety. COVID-19 is going to be a feature of our lives for many months to come but by working together and making sure we have clear guidance and protocols backed up with the right PPE we can continue to help our customers safely.

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