Local homelift maintenance and stairlift repair services, 24 hours a day, 365 days a year
At Stannah, we understand the importance for any home lift owner to enjoy the freedom of moving around in their own home. We want to make sure that your stairlift or home lift equipment is kept in perfect working order at all times – giving you peace of mind.
Local skilled stairlift engineers in your area
We have 11 local branches across the UK that offer a full range of lift services to meet all of your needs – 24/7, 365 days a year. Each of our stairlift engineers is locally placed and on standby to attend emergency breakdowns and call outs no matter where you are. With spare part stock kept locally on a wide range of stairlift models, we can react quickly when problems occur.
Reliable repairs and maintenance service starts with experience
We have been a part of the lift industry for over 150 years. Our stairlift engineers are fully qualified and have years of experience maintaining, repairing and servicing stairlifts. With more than 92,000 lifts on our service portfolio – you can rest assured that you are in safe hands.
As well as helping homeowners, we also help Local Authorities, providing stairlift maintenance to portfolios across their constituency.
We can help - regardless of make or model
Whatever the model or manufacturer of your home lift or stairlift, our tailored annual service contracts, and repair options will ensure reliable, fault-free operation.
Rely on Stannah for local lift services:
FAQs on stairlift maintenance
We’ve covered some of the most popular questions and stairlift problems below. If you can’t find what you are looking for here, then contact your local service branch who will be able to assist, or arrange for an engineer to visit.
Yes, our service engineers can repair stairlifts of any type, from any manufacturer. Regardless of your lift make and model, Stannah can get you moving again.
Any machine with moving parts can become damaged over time from repeated use, dust, dirt or just general wear and tear. As stairlifts provide such an important function, bringing independence and freedom to their users, regular servicing is important to avoid breakdowns and keep your lift running reliably.
We would advise that a stairlift should be serviced every 12 months by a reputable stairlift service provider.
The battery on a Stannah Stairlift generally lasts for between 2-5 years. Our service engineers carry spare batteries for a wide range of stairlift models and can replace with minimum disruption.
Generally speaking, a stairlift service will take less than an hour to complete. If any parts or repairs are required, this may take longer, or have to be completed at a later date. We always try to keep any disruption to a minimum when servicing your stairlift.
If your stairlift stops working, you should first check the device is turned on, both at the on/off switch on the arm and the master power switch (usually located under the seat on the carriage, either at the front or back). Then turn the power key to the off position and back on again. If this doesn’t work, please contact your local service branch for further advice.
Our services are available to all, though service contract customers get preferential service. We always aim to respond to any callout within 24hrs, even faster depending on the nature of the callout. Please note charges may apply depending on the time of callout and the nature of the work required.
Stannah engineers will always carry identification with them verifying that they are genuine. They will also arrive in Stannah workwear and a branded vehicle.
Yes, if you need your stairlift temporarily removed for any reason (such as decorating or laying a new carpet) we can dispatch a Stannah engineer to ensure it is removed before any work takes place and reattached after work is done - please call us on 0800 715 474.
Yes, our stairlifts will run during a power cut as they use an onboard battery which recharges when not in use. Prolonged power outages may cause the stairlift to run slower and eventually stop because it would not recharge between uses.
Although a service contract is sometimes referred to as an extended warranty, there are some key differences between the two.
A warranty refers to protection against manufacturing errors, generally for a set period after sale and is included in the price of purchase. All new Stannah stairlifts come with a two-year warranty. A service contract is designed to keep your lift running smoothly for as long as possible, not just focusing on fixing issues once they have arisen, but also maintaining and caring for the equipment which can stop the problems from arising altogether.
As domestic stairlifts are attached to the floor, they will often be screwed in through your existing carpet. Whilst it is possible for new carpet to be cut around these fittings, the quality of this is likely to be much lower than temporarily removing your stairlift and laying new carpet underneath.
Stannah provides a temporary stairlift removal service aimed at keeping disruption to a minimum whilst decorating work is undertaken, please call us on 0800 715 474.
When Stannah removes a starlift, we ensure that all components are either recycled or disposed of in an environmentally friendly manner. It’s always important to research any company offering to remove your stairlift to ensure it will not be disposed of by illegal means, such as fly tipping.
In terms of keeping it in good working order, a regular dust is very important. Ideally, do this once a week at least as it will prevent any dust build-ups and subsequent mechanical problems that it can create. Whatever you do, you should never use any solvents, bleach or other home cleaning products on your stairlift. Do not use a wet cloth. Simply dampen a cloth and wipe down the stairlift track and seat. You won't need to lubricate the rail or any parts as this is done on a service, by an engineer, only if it is needed.