Local lift maintenance services for any type of domestic lift, 24 hours a day, 365 days a year
At Stannah, we understand the importance for any home lift owner to enjoy the freedom of moving around in their own home stress-free. We want to make sure that your stairlift or home lift equipment is kept in perfect working order at all times – giving you peace of mind.
If your lift requires any form of maintenance, then we can help.
Local skilled stairlift engineers in your area
We have 11 local branches across the UK that offer a full range of lift services to meet all of your needs – 24/7, 365 days a year. Each of our stairlift engineers is locally placed and on standby to attend emergency break downs and call outs no matter where you are. With spare part stock kept locally on a wide range of stairlift models, we can react quickly when problems occur.
Reliable repairs and maintenance service starts with experience
We have been a part of the lift industry for over 150 years. Our stairlift engineers are fully qualified and have years of experience maintaining, repairing and servicing stairlifts. With more than 92,000 lifts on our service portfolio – you can rest assured that you are in more than capable hands.
As well as helping homeowners, we also help Local Authorities, providing stairlift maintenance to portfolios across their constituency.
Whatever the model or manufacturer of your home lift or stairlift, our tailored annual service contracts, extended warranties, repair packages and supporting lift services will ensure reliable, fault-free operation.
Rely on Stannah for local lift services:
Troubleshooting your stairlift
Whilst we try to make sure every stairlift is in tip-top condition, there are factors such as time and wear that can sometimes result in issues arising. Here we’ve compiled a few of the more common problems you may encounter, as well as how to solve them. If you can’t find what you’re looking for, then contact your local service branch who will be able to assist further, or arrange for an engineer to visit if necessary.
- Why won’t my stairlift move?
If your stairlift isn’t moving, firstly check it is receiving power: double-check the on/off switch and the master power switch, then turn the key from the off to the on position. Next, check that the chair is swivelled fully to its travelling position and ensure there is nothing obstructing the safety edges. If none of this works, you should contact a Stannah service engineer, who can help you further.
- How do I stop my stairlift from beeping?
Your stairlift will often beep if the batteries are not charging correctly. If this happens, first double-check that the wall connection is switched on and the cable is fully connected. If this is the case, check that the lift is parked correctly at either the top or bottom of the stairs as the battery will not charge if the chair is parked incorrectly. If the stairlift continues to beep, contact your Stannah service branch and an engineer will be able to help you further.
- Why isn’t my stairlift remote control working?
The most common cause of a remote control not working is due to dead batteries. Once the batteries have been removed and replaced, your remote control should start working again. If this does not fix the issue, contact your local service branch who can arrange for a replacement.
- My automatic swivel doesn't work
If your automatic swivel stops working, you will need to contact your local Stannah service branch for a repair. Until fully repaired, you can locate the manual swivel levers under the seat.
- How do you reset a stairlift?
To reset a stairlift, simply turn the power off for 30 seconds, then turn the power back on again.
- Why is my stairlift stopping short of stairs
If a stairlift is stopping before it has reached the top of the stairs, there may be an issue with the rail it runs along. Firstly, check that there are no obstructions present and remove any objects or blockages that may be causing your stairlift to stop. Secondly, check that the rail is clean, dry and not over-lubricated. If this doesn’t fix the issue, contact your local service branch who will be able to help further.
- Why is my stairlift running slowly
Slow running is commonly caused by issues with the stairlift battery. Firstly, ensure that the power is turned on at the wall and the chair is in the correctly parked (to allow the battery to charge correctly). If the problem persists, contact your local service branch who can help troubleshoot the issue further, and replace the battery if needed.
- Why is my stairlift noisy
If your stairlift has started making more noise than usual whilst running, you will need to get it looked at by a service engineer. There may be issues with the internal elements, such as the motor which may need repairing or replacing, contact your local service branch who will be able to help further.
- If you are home alone, we always recommend that you carry a mobile phone so can alert others if you need help.
- Keep your local branch or supplier number handy or saved in your phone for emergencies.
- It’s always a good idea to ask someone else to be around to help you troubleshoot.
- If your stairlift stops on the stairs, it’s best to stay seated and see if you can restart it or summon assistance. If you do have to get off make sure you can do so safely, take it slowly and ideally have someone to help you.
Get in touch about your stairlift or homelift servicingContact Us
FAQs on stairlift ownership
We’ve covered some of the most popular questions and stairlift problems below. If you can’t find the answer you are looking for here, then contact your local service branch who will be able to assist, or arrange for an engineer to visit if necessary.
Yes, our service engineers can repair stairlifts of any type, from any manufacturer. Regardless of your lift make and model, Stannah can get you moving again.
Any machine with moving parts can become damaged over time from repeated use, dust, dirt or just general wear and tear. As stairlifts provide such an important function, bringing independence and freedom to their users, regular servicing is important to avoid breakdowns and keep your lift running reliably.
We would advise that a stairlift should be serviced every 6 to 12 months, depending on how frequently it is used, by a reputable stairlift service provider.
Typically new stairlifts come with a two-year warranty which includes your first two services as standard. Often a first service is completed after the first few months just to ensure that everything is working perfectly and any adjustments can be made.
The battery on a Stannah Stairlift generally lasts for between 3-5 years. Our service engineers carry spare batteries for a wide range of stairlift models and can replace with minimum disruption.
Generally speaking, a stairlift service will take less than an hour to complete. If any parts or repairs are required, this may take longer, or have to be completed at a later date. We always try to keep any disruption to a minimum when servicing your stairlift.
If your stairlift stops working, you should first check the device is turned on, both at the on/off switch on the arm and the master power switch (usually located under the seat on the carriage, either at the front or back). Then turn the power key to the off position and back on again. If this doesn’t work, please contact your local service branch for further advice.
Our services are available 24/7 so an engineer will be available to reach you at anytime (even on Christmas day). Simply contact your local service branch whether you are a Stannah customer or not. Charges may apply depending on the time of callout and the nature of the work required.
Each of our engineers will always carry identification with them verifying that they are a genuine Stannah engineer. They will also arrive in Stannah workwear and a branded vehicle equipped with replacement parts and service equipment.
Yes, if you need your stairlift temporarily removed for any reason (such as decorating or laying a new carpet) we can dispatch a Stannah engineer to ensure it is removed before any work takes place and reattached after work is completed - please call us on 01264 384759.
Yes, our stairlifts will run during a power cut as they use an onboard battery which recharges when not in use. Prolonged power outages may cause the stairlift to run slower and eventually stop because it would not recharge between uses.
Although a service contract is sometimes referred to as an extended warranty, there are some key differences between the two.
A warranty refers to protection against manufacturing errors, generally for a set period after sale and is included in the price of purchase. All new Stannah stairlifts come with a two-year warranty. A service contract is designed to keep your lift running smoothly for as long as possible, not just focusing on fixing issues once they have arisen, but also maintaining and caring for the equipment which can stop the problems from arising altogether.
Removing an existing stairlift comes with a fee, depending on the model, age and condition of your lift, as well as how easy it is to access. To discuss how much a removal would cost for your lift, please call us on 01264 384759.
As domestic stairlifts are attached to the floor, they will often be screwed in through your existing carpet. Whilst it is possible for new carpet to be cut around these fittings, the quality of this is likely to be much lower than temporarily removing your stairlift and laying new carpet underneath.
Stannah provides a temporary stairlift removal service aimed at keeping disruption to a minimum whilst decorating work is undertaken, please call us on 01264 384759.
When Stannah removes a starlift, we ensure that all components are either recycled or disposed of in an environmentally friendly manner.
It’s always important to research any company offering to remove your stairlift to ensure it will not be disposed of by illegal means, such as fly tipping.