Case Study: Stannah passenger lift refurb saves legs in Scottish Highlands hotel 

Visitors of all mobilities to the Alexandra Hotel in Fort William in the Scottish Highlands are thankful for Stannah Lifts’ recent passenger lift refurbishment.

Why? Because, with five floors to navigate in this 93-bed hotel, the lift takes the strain off compromised legs—of all ages and capabilities—in an area known for its outdoor challenges and sites of historic interest.

A hat-trick of passenger lift refurbs for Strathmore Hotels Group
The lift refurb is one of three for this eight-strong hotel group, with similar revamps in sister hotels, The Royal Hotel in Oban, and the Cumbria Grand Hotel in Grange-over-Sands, Cumbria.

Simone Townsley, Property Manager for Strathmore Hotels, comments:

“We pride ourselves in keeping our hotels in pristine working order. Every lift has a lifetime and the refurbishments reflect our commitment to visitor access and comfort, whilst enhancing the individual aesthetics of each hotel. Importantly, Stannah has ensured that we maintain our hospitality standards for the foreseeable future, whilst meeting the requirements of the Equality Act 2010.”

Improved reliability
In the hospitality industry, the comfort of guests is vital and every mobility level must be catered for. The passenger lift upgrade in the Alexandra Hotel comprised removing and replacing the original lift mechanics and aesthetics in a lift that had broken down through old age and reached the end of its working life. Result? Seamless access for all—guests, staff, maintenance personnel—anyone in need of assistance in navigating five floors.

The refurbishment works covered:
Control system: Replaced with a modern open protocol microprocessor unit
Gear unit: Replaced with a modern open protocol system with new oil and fittings
Push station: All landing and car buttons renewed, complete with open protocol TFT indicators and gongs
Car interior: Completely gutted and fitted out with satin stainless steel and complementary wood-effect paneling, downlighter ceiling, intercom, grab rails, half-height mirror and non-slip floor 

On installation completion, the Stannah Scotland team left the lift immaculate and fully serviced, commissioned and tested to the relevant sections of BS 5655 Part 10 and BS 9999. The lift also operates under a full 12-month warranty.

As with all Stannah lift products and refurbishments, these modernisations are covered by Stannah lift service plans: the Alexandra benefits from the premium service plan and The Royal and the Cumbria Grand benefit from the comprehensive service plan, all supplied by the respective regional branch of Stannah Lift Services, part of a nationwide network providing comprehensive lift servicing and support.