Hassle-free phone line management from the experts

Historically, managing your own phone lines in passenger lifts has been difficult, time intensive and costly. From scheduling lift engineers and phone companies at the same time, to unrequired call-outs due to mistakenly turned off phone lines or expired SIM cards. 

In addition to this, older phone technologies are becoming defunct due to the digital switchover. The internet of things has enabled GSM roaming SIM units and VOIP lines in lifts, with the big autodial PSTN switch off by the end of 2025.

Now, as part of Stannah’s Connected Services, we’ve developed the perfect Managed SIM Service to make your lives easy and give you complete control. We cover the associated costs of line rental, call cost and relieve you of the management burden - it’s total phone line and connectivity management including all technical and on-site support.

Our package also includes 3-day line test monitoring, as required under EN81-28, in addition to constant monitoring of GSM connectivity for fast, reliable connectivity issue identification and resolution.


Managed SIM Service Brochure

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Features and benefits


Our Managed SIM Service is incredibly cost-effective, it prevents callout costs for non-working phone lines and saves on landline rental costs - all with flexible contract terms to suit your requirements.


No need to manage multiple suppliers for your emergency lift communication requirements. Just one provider, Stannah, offering peace of mind with 24/7 management on your behalf.

Fully compliant

Superior levels of connectivity, compliance (EN81-28) and reporting, with 24/7 line monitoring giving rapid notification of connection irregularities meaning issues can be attended to and remedied more quickly.

Frequently asked questions

When will this switchover start?

It's already begun and will continue to switch over until analogue support ends in 2025. For more information, visit: www.openreach.com/upgrading-the-UK-to-digital-phone-lines/industry

How will the analogue to digital switch affect my lift?

Existing autodialler designs typically rely on an analogue dial tone and dual-tone multi-frequency (DTMF) signalling to operate, both of which are being withdrawn as part of the switchover. Additionally, digital technology does not carry power, so an additional power backup is required to ensure the phone still works in the event of a power failure and complies with code requirements.

How can I make sure my lift autodialler still works?

Old-style analogue lift autodialler units should be moved from their current landline connection to modern technologies. There is some good news: the SIM card's cost is substantially lower than a commercial landline; these savings will eventually pay for the new hardware and installation that will also likely be involved.

Do I still need to coordinate BT and Lift Engineers at the same time?​

Absolutely not. Lift owners who have had connectivity problems in the past are painfully aware of the logistical challenge and cost of attendance when arranging multiple trades. In the event of an issue, we'd manage this for you going forwards.

Will the GSM signal strength be strong enough?

For most applications, yes. It is a permanent roaming SIM which means there are multiple networks available for selection by the device; it selects the one with the best signal strength. We ensure your lift is suitable as part of our initial assessment.

Can I buy my own pay as you go SIM card?

We use special SIM cards ideally suited to the lift shaft and its operating environment. Plus, with our service, we manage it fully, meaning you don't need to worry about adding money and checking it works.

Is this a legal requirement?

There has been a requirement to fit alarm devices to lifts since 1999 under the Lifts Regulations to allow trapped passengers to call for help. Similar alarm devices have also been fitted to many new enclosed lifting platforms and many older lifts as an important improvement for the safety of passengers. 

What is EN81-28?

First introduced in 2003, the EN81-28 standard applies to alarm phone systems for all new passenger and goods passenger lifts. It details any alarm system's safety requirements, technical characteristics, information, and design verification. Specifically, certain functions such as a 3-day test call to check the system's integrity should be conducted, a function that fibre cannot support, hence the need to review suitable digital alternatives.

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