Local lift maintenance services for any building, 24/7/365

We understand how important it is for you and your business to keep your people and goods moving at all times. Safety and efficiency are key for any building, so keeping your lift safe and operational is of paramount importance. 

As a building manager or lift owner, legal responsibility for the condition of your lift falls to you, so it’s crucial that regular maintenance visits are carried out to keep your equipment running efficiently and safely. The most effective way of doing this is through a preventative service and maintenance contract with a specialised lift company. 

However well maintained your lift is, there will eventually come a time where your lift can no longer be looked after through standard repair services. Once this happens, as an established lift service provider, Stannah can suggest lift refurbishment, modernisation, removals or replacement, avoiding costly repair bills. 

Reliable repairs and maintenance service starts with experience 

Stannah has been a part of the lift industry for over 150 years and has a track record of excellent customer service. We conduct over 260,000 service visits per year across all sectors, including councils, schools, universities, retail groups and independent chains – so you’re in more than capable hands.

A network of skilled engineers, wherever you are

Stannah prides itself on being able to provide local, trustworthy service no matter where you are. Our 11 service branches have been placed in strategic locations right across the UK and offer a full range of lift services to meet all of your needs – 24/7, 365 days a year. Each of our lift engineers is locally based and supported by an excellent local spare part stock on a wide range of lift models. This means we can minimise lift downtime and be on hand quickly when a problem occurs, no matter where you’re based.

Whatever the type or manufacturer of your lift, we can help. Our tailored lift service agreements, modernisation and repair packages will ensure your lifts are kept running reliably and safely all year round.

Rely on Stannah for local lift services:

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Maintenance & Repair Services

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Lift Service Contracts

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Refurbishment & Modernisation Services

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Lift Removals & Replacements

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Whatever your service needs, we can help

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FAQs on servicing and lift ownership

If you can’t find the answer you are looking for here, then contact your local service branch who will be able to assist further, or arrange for an engineer to visit if necessary.

What is a lift maintenance agreement?

A lift maintenance agreement (otherwise known as a service contract) is a series of scheduled services for your lift - designed to increase its efficiency, reliability and lifespan. Many of our service contracts also include breakdown cover. You can find more information on maintenance agreements here.

What is a lift service?

Lifts, like vehicles, need regular maintenance. A lift service is designed to keep your equipment in good condition and alert you to any issues.

Servicing minimises the number of breakdowns and increases the lifespan, safety and reliability of your lift while lowering running costs in the medium to long term by reducing callouts.

Why do lifts need servicing?

Any machine with moving parts can become damaged over time from repeated use, dust, dirt or just general wear and tear. As lifts provide such an important function for businesses, keeping both people and goods on the move, regular servicing is important to avoid breakdowns and keep your lift running reliably. Frequency of servcing will be dependent on equipment type, environmental conditions and usage.

What are the different types of servicing?

Servicing can either be proactive traditional or reactive modular types. Modular maintenance is an inspection only. Traditional servicing ensures engineers are allocated a service time to fully inspect, test, service, lubricate and adjust the lift.

Stannah believe in providing traditional, full preventative maintenance. This service regime is proven to increase the lifespan of the equipment, reduces the frequency of call-outs due to breakdown and fully optimises the condition of the assets.

What do I do if my lift stops working?

If your lift stops working for any reason, you can contact your local Stannah service branch for further advice. We will need to know the type and make of the lift in question (such as passenger lift, escalator, etc.) as the faults and solutions for each can vary hugely. The more detail you can give, the better equipped an engineer will be able to diagnose any problem.

How quickly can a lift engineer get to me?

Our service engineers are able to reach you 24 hours a day, 365 days a year (even on Christmas day). For the quickest response, simply contact your local service branch and we’ll dispatch an engineer, even without a service contract.

Is lift repair covered under my warranty?

Whilst in the warranty period any breakdown or repair of your lift caused by wear or mechanical faults will be covered. You’ll have priority access to our qualified service engineers who can repair and replace any critical components of your lift. Our standard warranty also includes service visits designed to keep your lift running perfectly for longer.

Can you repair lifts, escalator and moving walkways not installed by Stannah?

Our service engineers can repair any type, from any manufacturer. From dumbwaiters, to passenger lifts to escalators and moving walkways and anything in between. Regardless of your lift make and model, Stannah can get you moving again.

What is covered within my service contract?

All our contracts include regular maintenance visits, during which our engineers will inspect, clean, lubricate and adjust all appropriate components for optimum performance. When on-site, our engineers complete an electronic report outlining the work carried out, in addition to identifying any weak or faulty components.

Higher-level service contracts may include other benefits, such as 24hr callout and repair. You can view our service contract tiers here.

What is the difference between refurbishment and modernisation?

The terms are pretty interchangeable. Refurbishment refers to the process of cleaning, retrofitting and replacing any worn or damaged parts for the same or similar parts. Modernisation is the process of upgrading your lift by replacing old components with their modern equivalent. Whichever you choose they will improve the quality, appearance, safety, effectiveness and running costs of the machine as well as ensuring it complies to the latest lift standards wherever possible.