Local lift repair services for any make and model, nationwide

Keeping people and goods moving is vital for any business. A broken or faulty lift can cause significant loss in both profit and reputation, so we understand how important it is to make sure your lift is kept in full working order at all times. 

That’s why Stannah has a network of 11 service branches across the UK with more than 360 fully qualified lift engineers. No matter where you are in the UK, a highly experienced engineer is never far away, 24 hours a day, 7 days a week, 365 days a year. 

Established in 1867, we’re one of the largest independent lift service providers. This means you benefit from over 150 years of lift experience. Due to this expertise, we’re able to work on all brands and types of lift equipment – not just our own Stannah lift installations. Whether it’s a passenger lift, service lift, escalator or moving walkway, our network of service branches can help you with: 

  • 24-hour nationwide call-outs, for lift repairs
  • Maintenance, refurbishment and modernisation services
  • Custom-built lift service contracts that match your needs

Whatever your service needs, we can help

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Lift maintenance and repair services

Ensuring all lifting devices under your care are safe and well maintained is a legal requirement for any building owner and maintenance contractor. The simplest and most effective way of complying with these requirements is to have a lift service contract in place - keeping your lifts reliable and safe to use. Our products and services comply with all manufacturer guidance, British Standards and safety specifications.

With our cost-effective service and maintenance contracts, we’re proud to focus on providing traditional, rather than modular servicing (which involves quick visual inspections.) By undertaking full preventative maintenance services we identify watchpoints, preventing problems and breakdowns before they happen.

Our vans are stocked with vital lift parts to ensure our engineers are well prepared prior to any repair or maintenance visit.  During each maintenance visit, we take the time to fully inspect, test, service, lubricate and where needed make adjustments to ensure optimum performance. We also make sure to log every action so you have a full record of your lift’s service history. 

We believe in preventing lift downtime. In the long run, traditional maintenance increases the lifespan of the units we service and reduces the frequency of call-outs from lift breakdowns.

You can find out more about our commercial service contracts here.

Repairs and lift breakdowns

We provide a 24 hour, 365 days a year lift repair & breakdown services through 11 UK-wide service branches. Our close interaction between the local service branch team and field engineers mean we can get to you, quickly and efficiently, no matter where you are in the country. 

Don't have a Stannah service contract? We can still help. So if your service has lapsed or you’re looking to get your lift back into commission, we’re here to get your lift up to scratch. 

Frequently Asked Questions

Here at Stannah, we understand that lift maintenance. So we pride ourselves on making this process as painless as possible for our customers, with helpful and clear answers to the key questions shown below.

How often should I have my lift serviced?

The frequency of service visits depends on the type of lift you have, the number of floors served and the level and type of use it is subjected to. When deciding upon maintenance frequency, you should remember that servicing is about a preventative maintenance program, i.e. more service visits should result in a more reliable lift and lower running costs in the medium to long term.

What does a service visit involve?

During a service visit, an engineer will check the safety features on the lift, as well as cleaning, lubricating and adjusting all components for optimum performance. A Stannah engineer would then complete a service screen on his laptop, stating the work carried out and detailing any comments such as suggested repairs or works of improvement not covered by the contract. A report should be issued after each engineer visit to use as a maintenance record.

Will my lift be out of action while an inspection or service is taking place?

Yes. The engineer will need to check many items within the shaft/structure and motor room and so the lift will be ‘out of service’ while the engineer is on-site. 

What happens if my lift breaks down?

You have a responsibility to make arrangements to deal with breakdowns and keep your lift running smoothly. How quickly a breakdown is responded to will depend on what you put in place as part of your lift service contract.  Stannah has a range of options to provide weekday call-outs, plus weekends or provides a 24-hour service, 365 days a year, from our 11 service branches right across the UK.

What happens if my lift needs repair?

In addition to the breakdown emergency service, your lift service provider should have the capability to provide repairs.

Will I be charged for breakdowns/repairs?

This depends on the type of contract you have with your service provider and the nature of the fault. Matters outside a lift company’s control, such as misuse or vandalism, would normally not be covered by any contract.

What happens if someone is trapped within the lift when it breaks down?

The person within the lift car should be able to call for help via the emergency communication device in the lift car. Any reputable lift company will always treat trapped passengers as a priority.

Note: As a general rule, a person alone in a building should not use a lift

Why choose Stannah for your lift services?

At Stannah, we understand the value of repair services, that’s why: 

  • We deliver maintenance services to over 92,000 lift products on our service portfolio with excellent customer satisfaction
  • We’re professional members of the Lift and Escalator Industry Association (LEIA)
  • We undertake full preventative maintenance services to prevent problems and breakdowns from happening, instead of quick visual inspections
  • Our Field Service Managers act as a single point of contact for your lift, taking the stress out of lift servicing
  • As one of the largest independent lift companies, we have more than 300 service engineers and full UK service coverage

We’re big enough to cope, yet small enough to care.

For any repairs, service contracts, request a call-out or servicing query, let us help you. 

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